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Southwest Airlines Co. is raising fares on short routes by $ 10 per round trip, and other airlines are expected to match the increase. The fare hike Friday applied to flights of less than 500 miles each way, or about one-third of Southwest’s routes. The company says it needs to cover higher costs. […]

Southwest Airlines said Sunday it has begun filing refunds to customers who were accidentally billed multiple times for a single flight, after a half-price online ticket promotion backfired. The special sale designed to celebrate Southwest’s reaching the three million mark in Facebook fans was supposed to give customers who booked flights on Friday a 50 percent discount on certain fares. Instead, hundreds of frustrated would-be fliers wound up posting stories on Facebook about how their credit and debit cards were being repeatedly charged, in some cases 20 or more times for a single flight. They also tweeted and blogged about […]

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