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As promised, the Consumer Financial Protection Bureau published its live database of credit card complaints registered with the bureau’s toll free hotline and website. The raw data includes the name of the issuer, the broad topic for each complaint, and a flag indicating whether the credit card company resolved the complaint.Independent researchers have enhanced the data by comparing the list of complaints against credit card issuers’ market share. Initial news reports highlighted the credit card issuers racking up the most complaints: Capital One and Citigroup. However, according to banking industry analyst Ken Thomas, only one of those two credit card [...]

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