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In-flight internet taking off

Nov - 21 - 2012
Business Tips
  • More airlines providing Wi-Fi on their flights
  • Norwegian Air first airline in Europe to offer free Wi-Fi
  • Gogo system installed on 1,600 U.S. jets, according to CEO
  • Row 44 provides satellite-based system that can access internet even over the ocean

Business Traveller is a monthly show about making the most of doing business on the road.

As the globe has become increasingly outfitted with wi-fi hotspots and cell phone towers, the skies have long been the last refuge from constant connectivity. That’s changing, however, as more airlines are realizing wi-fi’s earning potential.

By its own estimate, one of the fastest-growing companies in America is Gogo, which was the first to successfully hook up planes with internet. It has since installed systems on several U.S. carriers, including Delta, American and US Airways.

According to its CEO, Michael Small, Gogo’s profits grew from $ 37 million in 2009 to $ 112 million in the first six months of 2012.

“We’re now on over 1,600 commercial aviation jets, which is nearly half the U.S. fleet. We’ve done that in four years, which is extraordinarily fast,” says Small. “In just a few more years, it will be done in America.”

Watch video: In-flight wi-fi takes off

Quick voteWould you pay to use Wi-Fi on a plane?

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  • No – in-flight Wi-Fi should be free
  • No – I wouldn’t use Wi-Fi on a plane

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Though airlines pay to install the equipment, they also reap the rewards; Gogo charges the customers for internet usage — between $ 5 and $ 20, depending on flight duration — and shares its revenue with the carriers.

“More travelers are aware of our service, and many of them want it,” says Small. “One in five say they will switch a flight to get our service.”

The drawback with Gogo’s system is that it uses an air-to-ground network of cell phone towers it built across the United States — each with a 250-mile radius of coverage — meaning its wi-fi isn’t available when flying over water. Internet on Gogo-outfitted planes is therefore limited to domestic flights. This is where California-based firm Row 44 swoops in.

Row 44 also installs wi-fi on airplanes, though unlike Gogo, it relies on a satellite system, meaning passengers can access internet even when flying over the ocean.


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“This is a distinct advantage, given that two-thirds of the planet is covered in water,” notes John LaValle, Row 44’s CEO. Also, satellite systems give passengers more options, due to better bandwidth.


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“Air-to-ground has certain inherent limitations in terms of the amount of data that can be processed through the network of cell towers on the ground — for example, live TV really is an impossibility,” says LaValle, whose company also offers that service as part of its package. “In a satellite environment, you’re able to get much more data through the pipe.”

See also: Airplane phone calls to become standard?


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But the satellite system is substantially more expensive than using cell-phone towers, and has the added drawback of taking longer to install. As airlines lose money for every day a plane is out of commission, this can make the process rather costly. Some carriers, however, find it’s worth the price.

United Airlines and Soutwestern Airways both use Row 44’s service, with Iceland Air soon to follow. What’s more, Norwegian Air, which has also joined the fray, has just this month started offering wi-fi to passengers free-of-charge — the first airline in Europe to do so.

“We had a trial period where we offered it free to passengers, and we saw increases on those routes; it went up volumes,” notes Boris Bubresko, head of business development for Norwegian Air Shuttle. “After that, we decided to keep it free.”

At the moment, connectivity is a perk; airlines that provide wi-fi or mobile services on board stand out. This will change, though, as customers increasingly start to expect the amenity, rather than merely appreciate it. LaValle feels that era has already dawned.

He says: “I was on a plane recently that wasn’t wi-fi equipped, and this guy sitting across the aisle opened up his laptop and he couldn’t find the hotspot. He slammed it down and said, ‘I can’t believe this, I really needed to get a lot of work done on this flight!’

“I think we’re already at that point where everyone fully expects connectivity.”

Is it time for all flights to offer wi-fi? Would you pay for in-flight wi-fi, or should it be free? Leave a comment below.

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